In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Really new products and services are scarce, yet the need for them is huge. That's why Innovation is an important managerial instrument – but many of us struggle with how to approach it. Gijs van Wulfen's Creating Innovative Products and Services is an essential read for anyone involved in new product or service design, brand development, new business development or organizational development because it 'unfuzzies' the front end of innovation with practical tools, effective checklists and an inspiring innovation route map. Gijs van Wulfen explains how to: • Build a committed ideation team, compile a concrete innovation assignment and identify opportunities; • Explore trends, technology...
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
This book presents the proceedings of the “Innovations in Biomedical Engineering IBE’2017” Conference held in Zabrze, Poland from October 19 to 20, 2017, and discusses recent research on innovations in biomedical engineering. The book covers a broad range of subjects related to biomedical engineering innovations. Divided into four parts, it presents state-of-the-art advances in: Engineering of biomaterials, Modelling and simulations in biomechanics, Informatics in medicine, and Signal analysis.By doing so, it helps bridge the gap between technological and methodological engineering achievements on the one hand and clinical requirements in the three major areas diagnosis, therapy and rehabilitation on the other.
This third edition of Epstein's Inborn Errors of Development provides essays on pathways of development and thoughtful reviews of dysmorphic syndromes for which the causative gene has been identified. The authors of the chapters on each disorder have provided in depth analyses of the role of the gene in the relevant developmental pathway and the mechanism by which mutations in the gene cause the developmental pathology.
A volume in the three-volume Remote Sensing Handbook series, Land Resources Monitoring, Modeling, and Mapping with Remote Sensing documents the scientific and methodological advances that have taken place during the last 50 years. The other two volumes in the series are Remotely Sensed Data Characterization, Classification, and Accuracies, and Remote Sensing of Water Resources, Disasters, and Urban Studies. In true handbook style, the chapters in the volume have been carefully selected, organized, and designed to be self-contained so that you can focus on a chapter and read it through without having to be overly dependent on other chapters. This volume provides comprehensive theoretical and ...
The User Experience Team of One prescribes a range of approaches that have big impact and take less time and fewer resources than the standard lineup of UX deliverables. Whether you want to cross over into user experience or you're a seasoned practitioner trying to drag your organization forward, this book gives you tools and insight for doing more with less.
This book provides a practical and secure guide through the complexity of Autoimmune Diagnostics and Diagnostic Pathways. It contains an overview of significant aspects of Autoimmune Diagnostics, a standard procedure for indirect immunofluorescence and describes all important autoimmune diseases in terms of their diagnostic. In step with actual practice the innovative concept of Diagnostic Pathways leads from symptoms through all steps and branches to diagnosis.
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You’ll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Carrick Masters and Edward Boyd have already found true love—it’s the happy ever after that’s eluding them. Between Carrick’s job as an orthopedic surgeon and Ed’s career as a defense attorney, they have hardly any time to spend together, and what time they do have seems to be poisoned by resentment. Carrick and Ed know they need to refocus to make their marriage work, but they seriously need more than a spicy once-a-week date night to get them back on track.